The National Bank Open, formerly Rogers Cup

Tickets – FAQ

Tickets may be purchased online at nationalbankopen.com or by calling our ticket office at (416) 665-9777 ext. 2, or toll free at 1-877-2TENNIS (1-877-283-6647).

For tickets to the women’s event in Montreal please call 1-866-338-2685.

Yes, please complete your health check here before entering the site.

The site will be closed to the public for the opening qualifiers weekend, Saturday August 7 and Sunday August 8.

The box office will not be open for the 2021 National Bank Open. Tickets must be purchased online at ticketmaster.ca or by calling the office at (416) 665-9777 ext. 2, or toll free at 1-877-2TENNIS (1-877-283-6647).

Ticketholders are encouraged to come to Aviva Centre using a personal vehicle and only with the seating pod that they will be sitting with. Ticketholders should avoid using mass public transportation systems as much as possible.

Due to the increase in the number of fans that will be allowed in attendance at the National Bank Open, in accordance with Ontario’s Stage 3 reopening plans, we are unable to provide parking for all fans. If you are eligible to receive parking with your tickets, you will receive an email with parking instructions closer to the dates of the tournament.

There is cash parking available for all other ticketholders at the Green P parking lot located at the TTC Pioneer Village subway station on Steeles Avenue West. For more info, click here.

No cash parking will be available on the campus of York University.

The tournament consists of 15 sessions of tennis. Qualifying matches are played on the first weekend with players ranked outside the Top 50 vying for spots in the main draw.  Unfortunately, there is no access for fans over qualifying weekend this year. From Monday through Saturday there are two sessions per day, a day and a night session. There are two matches scheduled per session., a number that could vary depending on the length of matches and any delays due to weather or injury. The finals of the singles and doubles are played in the final session on Sunday. Tickets for day sessions are not valid for the night session.

Every fan finds a different day or session to their liking. As the week progresses, the excitement builds as the field narrows and the remaining players fight to become the next National Bank Open presented by Rogers champion.

National Bank Open presented by Rogers is an elimination tennis tournament, and as such the schedule of play is determined each evening for the following day. Therefore, it is not possible to purchase tickets in advance and guarantee a specific player will play in that session.

During the day session, the sun is almost directly overhead and there is no shade. During the night session, while the sun is setting, the preference is to sit on the west side facing east. Aviva Centre is an outdoor stadium so remember to bring your sunscreen and a hat as temperatures can get very hot.

Would you prefer to sit on a side, corner, or end of the court? Each has its advantages and it really depends on personal preference.

Accessible seating is available in the Level 100 section and there is an elevator to access the stadium. Please call our ticketing hotline to have a representative assist you in booking your tickets at 1-877-283-6647 x2. Accessible parking is conveniently located across the street and can be accessed with a valid, government-issued, handicap parking pass.

Children under the age of two do not require a ticket provided they sit on your lap and do not inconvenience other fans. Tickets for children over two years of age can be purchased at a 10% discount.

This year, the National Bank Open will be implementing mobile ticketing – your phone is your ticket! Your tickets will be immediately accessible after purchase via the National Bank Open Account Manager or Ticketmaster for download and transfers. Make sure to transfer your tickets to your guests ahead of time so that each person has their own ticket on their own phone. This will ensure a smooth entry into the stadium.

For the 2021 event, due to government regulations, ticket holders will have access to Centre Court only.  Your ticket(s) are reserved seats in a physically distanced stadium. 

There will be two matches scheduled on Centre Court in the day session and two matches scheduled in the night session. Inclement weather and other factors beyond our control may alter this schedule.

Every attempt will be made to play any/all scheduled matches in the event of inclement weather. If the rain stops, to resume play courts will be dried and the session will continue. If a session is cancelled due to rain, paid session tickets may be exchanged for a following day session ticket as noted in the Terms and Conditions.

It’s raining, my session of tennis is about to start and I am still at home… What should I do?
We do ask that you make your way to Aviva Centre. The delay could be four hours or it could be 20 minutes, we never know. It is best that, if you don’t live close by, you are on site because once it stops raining it only takes 30 minutes to dry off the courts and resume play.

It’s raining and I am already at the event… What should I do?
Please be patient. We will keep you updated around the site and through our closed-circuit television screens. It is best to stay on site or remain close by because once it stops raining it only takes 30 minutes to dry off the courts and resume play.

Reselling tickets on the grounds of the stadium and York University is illegal. However, you can transfer your ticket to a friend, family member, or colleague.  Please click here to learn how. 

You may enter the site for your session according to the gate time printed on your ticket. Ticketholders may not enter the site until one hour before the scheduled start time of the first match of their session.

Sign Up For
The National Bank Open Insider