Understand Our Product
What is a session ?
A session ticket gives you access to all matches played during that specific session on a given day. This includes access to the outer courts (seats available on a first-come, first-served basis) as well as the on-site activations. Note that when you buy a ticket, you are buying a session (not a specific match or round). The order of play or matches schedule can be changed at any moment.
Browse single-session tickets for each city:
Montreal Single Sessions
Toronto Single SessionsWhat is a draw ?
The draw refers to the tournament bracket that shows which players will face off in each round. A drawing is held before the tournament to determine each players' position in the bracket. There are separate draws for singles, doubles, and qualifying rounds.
The draw is subject to change due to injuries and withdrawals. Stay informed by checking the official tournament draws:
WTA Draw
ATP DrawHow many matches are played per session?
A session gives you access to 1 to 2 tennis matches on Centre Court, as well as access to the outer courts. Be sure to check the match schedule and on-site activities before your visit. The schedule, matches, and activities are subject to change, and your ticket guarantees access to only one Centre Court match.
WTA Schedule
ATP ScheduleCan I choose a specific player?
The National Bank Open presented by Rogers is a single-elimination tennis tournament and, as such, the match schedule is determined based on the winners of the previous round. Therefore, it is not possible to purchase tickets in advance with the guarantee that a specific player will be participating in that session.
ATP schedule
WTA scheduleWhere are the best seats on Centre Court?
There isn’t a “best” seat – it all depends on what interests you most.
To get a better view of the players’ tactics (serve placement, patterns of play, etc.), choose seats behind the baseline, as you’ll see the entire court, just like on TV. To be as close to the action as possible and feel the players’ speed, choose seats along the sidelines, closer to the centre of the court.
A quick tip: it can get very hot on Centre Court in direct sunlight, so be sure to bring sunscreen, a reusable water bottle, and a hat, no matter where you sit.
Browse tickets for each city:
Montreal Single Sessions
Toronto Single SessionsWhere should I sit if I don't want to be looking into the sun, or prefer the shade?
Both the Montreal and Toronto stadiums are open-air venues, so the shade shifts throughout the day and will depend on the time of your match. It also gets very hot on Centre Court, so be sure to protect yourself from the sun in any case (sunscreen and a hat are always a good idea).
To reduce glare from the sunset: if you’re attending an evening session, choose seats on the west side of the stadium in either city (this will generally prevent you from looking directly into the sunset).
Use the official site maps to help you choose your seat. Look for the sun icon on the maps to see the sun exposure by section and by time.
Montreal Site Maps
Toronto Site MapsAre there promo codes to get discounted National Bank Open tickets?
All promotions for the National Bank Open presented by Rogers are exclusive. If you are entitled to a promo code, you will receive instructions from Tennis Canada or tournament partners on how to use it.
How can I redeem the National Bank Mastercard client discount for NBO?
To redeem your discount, follow these steps:
1. Go to the single session tickets page:
Montreal
Toronto
2. Click on “Are you a National Bank credit cardholder?”
3. Enter the first 4 digits of your National Bank Mastercard to unlock the offer.
4. Choose your seats and complete your purchase.
Terms and conditions apply.I'm a National Bank client. What are my benefits?
All the benefits that our tournament partners offer their customers are listed in their respective invitations. The type of ticket you have will also determine which areas and benefits you have access to.
What does seating level mean?
The seating level refers to the specific location within the venue assigned to you based on your ticket.Seating levels:- Centre Court Level 100 – closest to the action, premium experience.
- Centre Court Level 200 – elevated seats offering good sightlines.
- Level 200 Advantage – front-row Level 200 seating with great views and VIP perks.
- Level 300 – general seating with good sightlines.
- Outer Courts – secondary courts, ideal for watching multiple matches.
Seat types:- Reserved Seating – an assigned seat on Centre Court and Rogers Court (Montreal only), depending on the ticket type.
- General Admission – unassigned seat on outer courts, available on a first-come, first served basis.
Your level, section, and row affect your view, your proximity to the court, and, in some cases, your access to specific areas or hospitality options. VIP or Premium seats may also include access to hospitality areas, dedicated entrances, and other exclusive benefits.How long does a session last?
A session typically lasts between 3 and 5 hours, depending on the number and length of the matches.Are all matches included in my session ticket?
A session gives you access to 1 to 3 tennis matches on Centre Court, as well as access to the outer courts. Be sure to check the match schedule and on-site activities before your visit. The schedule, matches, and activities are subject to change, and your ticket guarantees access to only one Centre Court match.What time does a session start?
Start times vary by day and are listed on your ticket. Please check your ticket or the official schedule for the exact start time of your session.
General Ticket Options
What are the key benefits of a single session ticket?
A single session ticket is a flexible way to enjoy the tournament without committing to multiple days. It gives you access to Centre Court for a day or an evening, as well as the rest of the site, including the outer courts, activities, shops, and entertainment.
Browse tickets for each city:
Montreal Single Sessions
Toronto Single SessionsWhat are the key benefits of a multi-session package?
A multi-session package is best for fans who want to enjoy even more tennis at a better value than buying singe session tickets. It gives you access to Centre Court for a multiple days or evenings, as well as the rest of the site, including the outer courts, activities, shops, and entertainment.
Some packages include preferential access, ensuring you enjoy enhanced comfort and a premium experience between matches. With flexible options, you can choose the matches that fit your schedule, whether they’re early-round matches or higher-stake matches at the end of the tournament.
Browse packages for each city:
Montreal Multi-Package Sessions
Toronto Multi-Package SessionsWhat are the key benefits of a full event package?
A full-event package is perfect for tennis enthusiasts who want to experience the entirety of the tournament, from start to finish. It is particularly suited for fans who want a reserved seat for all 21 sessions at a discounted rate compared to purchasing individual tickets, as well as for those who value convenience and comfort.
Those seeking additional benefits, such as priority renewal for the following year, better seating options, and potential hospitality upgrades, will enjoy priority access with the full-tournament package.
Browse full-event packages for each city:
Montreal Full-Package
Toronto Full-PackageWhat are the key benefits of group tickets?
A group package is best for fans who want to experience world-class tennis together. It is particularly suited for those attending with friends, family, colleagues, or clients, as well as for groups of 15 or more, who can take advantage of special rates.
These group packages will appeal especially to those who want to save money compared to buying individual tickets, while sharing a fun and unforgettable experience.
Browse group packages for each city:
Montreal Group Package
Toronto Group Package
Where and when can I get grounds passes for the National Bank Open ?
In Montreal, it is possible to purchase grounds passes at the box office on-site. The tickets will give you access to the site as well as all of its activities and amenities, including access to the outer courts (seats will be filled on a first-come, first-served basis).
In Toronto, grounds passes will only be made available at the box office if a session is sold out.
If you would like to attend more than one day, check out our wide selection of ticket packages:
Montreal Tickets
Toronto TicketsWho is a single session ticket best for?
A single session ticket is perfect for fans who want to watch top-level tennis matches at a world-class venue and event. It’s an excellent option if you want to attend a specific day of the tournament, if you prefer flexibility without committing to multiple days, or if you’re visiting Montreal or Toronto and looking for an unforgettable sporting experience.Browse tickets for each city:Why choose a multi-session package?
A multi-session package is perfect for fans who want to watch even more top-level tennis matches at a world-class venue and event. It’s an excellent option if you’d like to attend multiple days at a discounted rate while keeping the same seat, or if you’re staying in Montreal or Toronto for an extended period and are looking for an unforgettable sporting experience.Browse packages for each city:When are group tickets the best option?
Group packages are the perfect choice for fans who want to experience world-class tennis together. Whether you're planning an outing with friends, family, colleagues, or clients, it’s a great way to enjoy the tournament as a group while benefiting from preferred pricing and special group pricing.Browse group packages for each city:
VIP Ticket Options
Buying Process
I bought National Bank Open ticket from a reseller. Whom should I contact for information?
Contact a customer service representative from the platform where you purchased the tickets. Be sure to follow the seller’s policies and procedures.
How to use a promo code ?
To use a promo code, you must enter it after logging in to the ticketing platform, before selecting your seats. This option is located at the top of the screen.
On a phone or smaller screen, click the “Filters” button to access the “Promo Code” field. In some cases, the promo code is applied automatically based on the purchase link you used.How can I buy tickets for the National Bank Open presented by Rogers?
There are two ways to buy tickets for the National Bank Open presented by Rogers in Montreal and Toronto: by phone (+1 877 283-6647) or online.
Montreal Tickets
Toronto TicketsIs it possible to get a refund for my National Bank Open ticket?
Tickets are non-refundable and non-exchangeable. However, you may transfer your ticket to someone else. Your session ticket guarantees you 90 minutes of play or one completed match.
Can I get a refund if the player's match I wanted to see gets cancelled?
All National Bank Open tickets are final sale, so we cannot offer refunds if a certain athlete does not play during a specific session. If a scheduled match featuring a particular player is cancelled due to rain or other factors outside of our control, please consult the National Bank Open Inclement Weather and Cancellation Policy.
Inclement Weather PolicyHow can I buy VIP tickets for the National Bank Open presented by Rogers?
There are two ways to buy VIP tickets for the National Bank Open presented by Rogers in Montreal and Toronto:Toronto:- Phone: +1 877 283-6647- Online: Toronto TicketsMontreal:- Phone: 1-855-836-6470-Online: Montreal TicketsCan I buy a gift card?
Unfortunately we de not offer gift cards. Please contact ticket sales to explore other options.
Toronto:+1 877 283-6647Montreal:1-855-836-6470
Manage Your Tickets
Login to my account
If you have already purchased tickets, an account was created during the payment process. You can log in using the email address you provided at the time of purchase.
If you already have a Ticketmaster account, you can also use it to access your tickets. (Mobile app only)Can I use a screenshot or print my tickets at home?
Screenshots or tickets printed at home will not grant you access to the venue. If you would like paper tickets, please visit the box office on the day of your session: we can print an official ticket for you (ID and account information required). If you receive a transferred ticket, accept it on a computer and then pick it up at the ticket office. A non-accepted transfer will not be printed.
How do I accept a transferred National Bank Open ticket ?
Visit our Mobile Ticket Guide to get a step-by-step guide on how to transfer a National Bank Open ticket.
Mobile Ticket GuideHow can I transfer a National Bank Open ticket?
Visit our Mobile Ticket Guide to get a step-by-step guide on how to transfer a National Bank Open ticket.
Mobile Ticket GuideI didn't receive an order confirmation email. What do I do?
Order confirmations sometimes go to your junk/spam folder, so please check there. If you did not receive a confirmation email, please email tickets@tenniscanada.com for the Toronto ticket office, billet@tenniscanada.com for Montreal or call +1 877 283-6647.
I don’t have a smartphone — what should I do?
If you do not have a smartphone, please come to the box office on the day of the event. We will be able to issue you an official National Bank Open ticket with your ID and account information.
For customers who do not have a smartphone and receive a transferred ticket, accept the ticket via a computer and then pick it up at the box office on the day of the matches. A non-accepted transfer will not be printed.
I've lost my ticket. What do I do?
If your National Bank Open ticket is on your mobile device, you can access it by logging into My Account. If it is a paper ticket, a representative at the box office on-site can print a new one for you. Note that proof of identity will be required.
Is it possible to get a refund for my National Bank Open ticket?
Tickets are non-refundable and non-exchangeable. However, you may transfer your ticket to someone else. Your session ticket guarantees you 90 minutes of play or one completed match.
My ticket isn’t working in Apple Wallet. What should I do?
If your ticket displays a message stating that it is disabled (Pass Disabled), this may be due to one of the following reasons:- The ticket was purchased through a third party and was not properly transferred
- Your phone or app is not up to date
- Your device does not support the required iOS version
- The ticket has already been added to someone else’s wallet (a ticket can only be linked to a single Apple ID)
Can I show my ticket on a tablet or a computer?
No. Tickets must be shown on a smartphone.
Why does my ticket show as invalid in my wallet?
An invalid ticket has been transferred, cancelled, or sold and can no longer be used.
How does a mobile ticket work?
By adding your tickets to your smartphone Wallet, you can use your phone to show your ticket at the stadium entrance. Your phone is your ticket!Apple: Download your ticket to your Wallet, then present your saved ticket to the scanner. Your ticket will be scanned.Android : Unlock your phone then display your tickets on your phone screen. tap the "Show code" link on your ticket, then validate this code using the scanner.Why does the bar code on my ticket move?
The bar code rotates and changes every 15 seconds to ensure security and to prevent fraud.
When will I have access to my tickets?
Tickets and their bar codes as well as transferred tickets will be available from June. An email will be sent in advance.
What happens if my guests arrive late?
If the tickets haven’t been transferred, you’ll have to enter together. Tickets can be transferred up to one hour after the session has begun.
Why does my ticket still appear in my wallet after a transfer?
The digital wallet does not update automatically. When a ticket is transferred, a new barcode is generated and all previous versions become invalid. So, even if the old ticket remains displayed in your mobile wallet, the barcode is no longer valid. We recommend deleting the ticket from your Apple Wallet or Google Wallet after the transfer.
How do I know if my ticket transfer has been accepted?
The ticket status indicates whether it is pending or accepted. The barcode for an accepted ticket will no longer appear in your account.
Can I cancel a ticket transfer?
Yes, as long as the ticket has not been accepted by the recipient. If the transfer has been accepted, the invited guest will need to transfer the tickets back to you.
What happens if my session is cancelled or delayed?
In the event of a cancellation or postponement of a session, please refer to the National Bank Open Inclement Weather and Cancellation Policy.




