Your Visit to IGA Stadium

Frequently Asked Questions

• When is the best time of day to attend (heat, crowds, families)?

  The best time of day to attend depends on personal preferences and who you are attending with. 
  
  If you are attending with children, day sessions offer more family-friendly programming and flexible access options. Family Weekend is the best time to come with children. To avoid large crowds and enjoy a smoother entry process, arriving earlier in the day is also optimal. But if you're attending during the day, be mindful that these are outdoor stadiums. Pack sunscreen and a hat because when the sun is out, it can feel hot.
  
  If you prefer cooler temperatures, then evening sessions are best, since the site is typically more comfortable once the sun sets. Evening sessions are also ideal if you're seeking a high-energy atmosphere. The late afternoon into evening is when the energy builds, especially during prime-time matches.
  
  Explore Montreal On-Site experience
  Explore Toronto On-Site experience
  
  Explore Montreal tickets
  Explore Toronto tickets

• From what time can I arrive?

  We recommend arriving 60 to 90 minutes ahead of the scheduled time of your first ticketed match. That ensures you'll have enough time to enter the stadium, go through security and bag check, explore the site and activations, grab food and drinks, and make the quick walk to the court for the start of play.
  
  In addition to your reserved seat during your session, your ticket gives you access to the grounds all day until the site closes. However, you will need to vacate your seats for the next session. You'll still have access to Rogers Court on level 200 (first-come, first-served) and to all secondary courts (first-come, first-served).

• What should I bring to the National Bank Open?

  You'll be outside, so bring what makes you comfortable. Some suggestions include sunscreen, a hat, sunglasses, and a refillable plastic or metal water bottle (water bottles must be empty upon entry unless they are sealed. There are water refill stations on the grounds.) We also recommend wearing comfortable shoes for walking around the grounds. If you're attending an evening session, a light jacket or extra layers can help keep you warm when the sun goes down. The NBO also uses mobile ticket access, so make sure your phone is fully charged or pack a portable charger to ensure you can access your tickets all session long.

• Can I bring my own food and drinks? Can I bring a water bottle?

  While there’s a huge variety of food and beverage options on-site in both Montreal and Toronto, bringing a small snack and water is allowed. Water bottles must be empty on entry, unless they are sealed.
  
  Important: Alcohol is not permitted on-site in either city and will be confiscated at entry.

  Montreal Food and Beverage

  Toronto Food and Beverage

• Do you inspect bags at the entrance?

  Yes, we inspect bags upon entering the Sobeys Stadium in Toronto and IGA Stadium in Montreal.

• What items are not allowed (prohibited items)?

  Some items are restricted for safety and guest experience reasons. For the most accurate list, use the official prohibited items checklist for your city:
  
  Learn about prohibited items checklist:
  Montreal
  Toronto

• Can I leave the site and re-enter?

  Yes, in-and-out privileges are available during your visit to the tournament in both Toronto and Montreal. Before exiting the grounds, speak with a staff member at the gate. Tickets must be scanned when you exit and re-enter.

• Is there first aid on-site?

  Yes, first aid is available on-site at both Sobeys Stadium in Toronto and IGA Stadium in Montreal. If you need assistance, please seek out a security guard, tournament volunteer or guest services representative who will be able to help you.

• What happens if it rains at the National Bank Open?

  Tickets are non-refundable. If a session is interrupted due to weather before the end of the first match or before 90 minutes of play, the ticketing team will contact session ticket holders who purchased through Tennis Canada or Ticketmaster with available credit options valid for this year or next year. 

  No action is required on your part. Some conditions and exclusions apply. 
   

  Read the weather policy
  Pro tips to keep you busy during a NBO rain delay

• Can I bring an umbrella?

  Yes, umbrellas are allowed on-site but they must remain closed inside the stadium during play.