MANAGE YOUR TICKETS

Frequently Asked Questions

• Login to my account

  If you have already purchased tickets, an account was created during the payment process. You can log in using the email address you provided at the time of purchase.
  
  If you already have a Ticketmaster account, you can also use the same credentials to access your tickets. 

• Can I use a screenshot or print my tickets at home?

  Screenshots or tickets printed at home will not grant you access to the venue. If you would like paper tickets, please visit the box office on the day of your session: we can print an official ticket for you (ID and account information required). If you receive a transferred ticket, accept it on a computer and then pick it up at the ticket office. A non-accepted transfer will not be printed.

• How do I accept a transferred National Bank Open ticket ?

  Visit our Mobile Ticket Guide to get a step-by-step guide on how to transfer a National Bank Open ticket.
  
  Mobile Ticket Guide

• How can I transfer a National Bank Open ticket?

  Visit our Mobile Ticket Guide to get a step-by-step guide on how to transfer a National Bank Open ticket.
  
  Mobile Ticket Guide

• I didn't receive an order confirmation email. What do I do?

  Order confirmations sometimes go to your junk/spam folder, so please check there. If you still can't find your confirmation email, please email tickets@tenniscanada.com for the Toronto ticket office or billet@tenniscanada.com for the Montreal ticket office. 

• I don’t have a smartphone — what should I do?

  If you do not have a smartphone, please come to the box office on the day of the event. We will be able to issue you an official National Bank Open ticket with your ID and account information.

  For customers who do not have a smartphone and receive a transferred ticket, accept the ticket via a computer and then pick it up at the box office on the day of the matches. A non-accepted transfer will not be printed.

• I've lost my ticket. What do I do?

  If your National Bank Open ticket is on your mobile device, you can access it by logging into My Account. If it is a paper ticket, a representative at the box office on-site can print a new one for you. Note that proof of identity will be required.

• Is it possible to get a refund for my National Bank Open ticket?

  Tickets are non-refundable and non-exchangeable. However, you may transfer your ticket to someone else. 

• My ticket isn’t working in Apple Wallet. What should I do?

  If your ticket displays a message stating that it is disabled (Pass Disabled), this may be due to one of the following reasons:

  • The ticket was purchased through a third party and was not properly transferred
  • Your phone or app is not up to date
  • Your device does not support the required iOS version
  • The ticket has already been added to someone else’s wallet (a ticket can only be linked to a single Apple ID)

• Can I show my ticket on a tablet or a computer?

  No. Tickets must be shown on a smartphone.