MANAGE YOUR TICKETS

1. Download the App
   Go to the App Store (iPhone) or Google Store (Android) and download the National Bank Open app on your smartphone.
   
    

2. Open the App
   Tap the yellow “My Account” button on the home screen.
   
    

3. Sign In
   Tap the blue “Sign in to National Bank Open” button.
   
    

4. Log In or Create an Account
   Enter the email address and password linked to your account.

   ⚠️ Make sure to use the same email address the ticket was sent to.
   
   Note: The My Account portal is powered by Ticketmaster.

   1. If you forgot your password, select “Forgot password?”

   2. First time using the app? Select “Create an account.”
       

5. Resetting Your Password (if needed)
   If you selected “Forgot password?”, enter the email address linked to your account.
   
   You’ll receive a code by email or text from Ticketmaster to reset your password.

1. Tap the yellow “My Account” button in the National Bank Open app.

2. Select your session from the list to view or download your ticket.

3. At the entrance, either:

   • Show your barcode from the app, or

   • Add your ticket to your Apple Wallet or Google Wallet for faster access.
      

⚠️ IMPORTANT: Your ticket must be displayed on your smartphone via the app or mobile wallet.
Screenshots and paper printouts will not be accepted at the gates.
 

1. Select the session for which you want to transfer tickets.

2. Tap “Transfer.”
   
    

3. Choose the seats you wish to transfer, then tap “Transfer to.”
   
    

4. Select or add a recipient.

   1. Enter their email address.

   2. To make the process smoother, let them know you're sending the tickets by email.

   3. You can also add a personal message (up to 160 characters).

5. Send the tickets.

   1. Once sent, you’ll see the updated ticket status.

   2. Need to cancel? You can select “Cancel Transfer” — but only if the recipient hasn’t accepted the tickets yet.
      
       

6. After acceptance:

   1. The ticket status will change to “Claimed.”

   2. The barcode will disappear from your view — the ticket is now in the recipient’s account.

1. Open the email you received and click “Accept Tickets.”

2. Log in or create a Ticketmaster account.

   ⚠️ Make sure to use the same email address the ticket was sent to.

3. You're almost ready!

   • Download the Tennis Canada app and sign in with the same email address.

   • Follow the steps in our guide to add your ticket to your smartphone wallet.

   • Once accepted, you’ll see a confirmation with session details.

Your ticket is now ready — download it to your wallet for quicker entry at the gates!