Help Centre

HOW CAN WE HELP?

Our Help Centre has the answers to most of the frequently asked questions that we get from our fans. Check out the sections below to learn more and get all the details you need to make the most of your visit at the NBO.

Attendee popular topics

Plan your visit

Make your visit as easy and comfortable as possible, especially if it's your first time!

Tickets & Seating

Learn more about our ticket products and the best places to sit based on the experience you're looking for.

On-Site Experience

Where court lines are just the beginning, not the boundaries.

Transportation

Learn more about the best ways to get to the venues in Montreal and Toronto.

Attendee Frequently Asked Questions

From what time can I arrive?
We recommend arriving 60 to 90 minutes ahead of the scheduled time of your first ticketed match. That ensures you'll have enough time to enter the stadium, go through security and bag check, explore the site and activations, grab food and drinks, and make the quick walk to the court for the start of play.

In addition to your reserved seat during your session, your ticket gives you access to the grounds all day until the site closes. However, you will need to vacate your seats for the next session. You'll still have access to Rogers Court on level 200 (first-come, first-served) and to all secondary courts (first-come, first-served).
Vehicles - Parking
Parking in and around IGA Stadium is extremely limited. We strongly recommend using public transportation to travel to IGA Stadium.

Parking on-site is a privilege reserved for buyers of pairs of tickets in the 100 level of Centre Court via the official NBO website. If this applies to you, a parking pass will be added to your National Bank Open account prior to your session.

Be sure to verify if your ticket includes parking and where your designated lot is located before driving your vehicle to IGA Stadium.

P-VO: 285 Gary-Carter – On-Court seat
P1: 285 Gary-Carter – Platinum
P2 : 7353-7369 Mile End Street - Private suites
P3: 129-195 Jarry West – Gold
P5 : 85 Jarry West – Private suites
P6* : 405 Ogilvy – Silver
P7 : 862 Émile-Journault Ave. – Silver and Bronze (Shuttle service available)
*Open evenings and weekends only. Silver package holders have access to parking P7 during daytime sessions.
Where can I find my tickets on the app?
Tap “Shop” on the bottom menu on the app home screen.

Tip: Add your tickets to your phone's mobile wallet for the smoothest experience when you reach the gates.

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Volunteer and Ball Crew FAQ

Does my family get perks if I volunteer?
Yes. Volunteers receive tickets to attend the tournament, which they may give to family or friends. In Toronto, volunteers may also receive discounts on additional ticket purchases.
What happens if I'm only available a few days a week?
In Montreal, volunteers must be available to work a minimum of seven shifts. In Toronto, volunteers must work at least 42 hours over six or seven shifts.
Who can register as a new ball person?
For the Toronto tournament, new Ball Crew must be born between 2009 – 2014. For the Montreal tournament, new Ball Crew must be born between 2010-2013.
To learn more about the criteria and the application process, visit this page.
What is the process to be a ball person?
You must first submit an online application. Tennis Canada will then contact you with the tryout dates. Attendance at all tryout days is mandatory to be considered. In Montreal, the selection process and training camp take place over three days, while in Toronto tryouts are held over two days.