Question 1

When is the best time of day to attend (heat, crowds, families)?

Accepted Answer

The best time of day to attend depends on personal preferences and who you are attending with.

If you are attending with children, day sessions offer more family-friendly programming and flexible access options. Family Weekend is the best time to come with children. To avoid large crowds and enjoy a smoother entry process, arriving earlier in the day is also optimal. But if you're attending during the day, be mindful that these are outdoor stadiums. Pack sunscreen and a hat because when the sun is out, it can feel hot.

If you prefer cooler temperatures, then evening sessions are best, since the site is typically more comfortable once the sun sets. Evening sessions are also ideal if you're seeking a high-energy atmosphere. The late afternoon into evening is when the energy builds, especially during prime-time matches.

Explore Montreal On-Site experience
Explore Toronto On-Site experience

Explore Montreal tickets
Explore Toronto tickets

Question 2

From what time can I arrive?

Accepted Answer

We recommend arriving 60 to 90 minutes ahead of the scheduled time of your first ticketed match. That ensures you'll have enough time to enter the stadium, go through security and bag check, explore the site and activations, grab food and drinks, and make the quick walk to the court for the start of play.

In addition to your reserved seat during your session, your ticket gives you access to the grounds all day until the site closes. However, you will need to vacate your seats for the next session. You'll still have access to Rogers Court on level 200 (first-come, first-served) and to all secondary courts (first-come, first-served).

Question 3

What should I bring to the National Bank Open?

Accepted Answer

You'll be outside, so bring what makes you comfortable. Some suggestions include sunscreen, a hat, sunglasses, and a refillable plastic or metal water bottle (water bottles must be empty upon entry unless they are sealed. There are water refill stations on the grounds.) We also recommend wearing comfortable shoes for walking around the grounds. If you're attending an evening session, a light jacket or extra layers can help keep you warm when the sun goes down. The NBO also uses mobile ticket access, so make sure your phone is fully charged or pack a portable charger to ensure you can access your tickets all session long.

Question 4

Can I bring my own food and drinks? Can I bring a water bottle?

Accepted Answer

While there’s a huge variety of food and beverage options on-site in both Montreal and Toronto, bringing a small snack and water is allowed. Water bottles must be empty on entry, unless they are sealed.

Important: Alcohol is not permitted on-site in either city and will be confiscated at entry.

Montreal Food and Beverage

Toronto Food and Beverage

Question 5

Do you inspect bags at the entrance?

Accepted Answer

Yes, we inspect bags upon entering the Sobeys Stadium in Toronto and IGA Stadium in Montreal.

Question 6

What items are not allowed (prohibited items)?

Accepted Answer

Some items are restricted for safety and guest experience reasons. For the most accurate list, use the official prohibited items checklist for your city:

Learn about prohibited items checklist:
Montreal
Toronto

Question 7

Can I leave the site and re-enter?

Accepted Answer

Yes, in-and-out privileges are available during your visit to the tournament in both Toronto and Montreal. Before exiting the grounds, speak with a staff member at the gate. Tickets must be scanned when you exit and re-enter.

Question 8

Is there first aid on-site?

Accepted Answer

Yes, first aid is available on-site at both Sobeys Stadium in Toronto and IGA Stadium in Montreal. If you need assistance, please seek out a security guard, tournament volunteer or guest services representative who will be able to help you.

Question 9

What happens if it rains at the National Bank Open?

Accepted Answer

Tickets are non-refundable. If a session is interrupted due to weather before the end of the first match or before 90 minutes of play, the ticketing team will contact session ticket holders who purchased through Tennis Canada or Ticketmaster with available credit options valid for this year or next year.

No action is required on your part. Some conditions and exclusions apply.

Read the weather policy
Pro tips to keep you busy during a NBO rain delay

Question 10

Can I bring an umbrella?

Accepted Answer

Yes, umbrellas are allowed on-site but they must remain closed inside the stadium during play.

Question 11

Can I bring a service animal? What about an emotional support animal?

Accepted Answer

Yes, service animals are accommodated on-site. Seating options are available in the stadium when a support animal is required. Availability may vary by section. Please contact the ticketing team in advance.

Question 12

How can I be a respectful tennis fan?

Accepted Answer

Tennis etiquette helps everyone enjoy the match. Here are some guidelines:

Stay seated during points and only move around during changeovers
Keep your noise level down during play
Silence your phone

Follow all staff directions in the stadium and on the grounds

Question 13

How do I request accessibility accommodations?

Accepted Answer

Accessible seating is available upon request. Please reach out to our ticketing team before purchasing your tickets so we can recommend the best seating option for you.

Toronto:
email tickets@tenniscanada.com
or call 1-877-283-6647
Learn more

Montreal:
email billet@tenniscanada.com
or call 1-855-836-6470 ext. 2
Learn more

Question 14

Where can I find a site map?

Accepted Answer

The official site map is on the National Bank Open Plan Your Visit pages for your city:

Site Map – Montreal
Site Map – Toronto

Once you’re on-site, guest services representatives and volunteers at info points can direct you and help you find key locations.

Question 15

What should I do if the forecast calls for rain?

Accepted Answer

The National Bank Open is played outdoors, so it's smart to plan for changing weather conditions. All announcements regarding rain or inclement weather will be made through the National Bank Open website and/or our mobile app. Regardless of what your weather app says, come to the stadium if you have a ticket. We have plenty to keep you entertained even when play has been interrupted, and you never know when the forecast might improve. If you’ve arrived and there’s an interruption in play, resist the urge to head home because there’s always a chance for play after a weather delay.

To prepare for any weather event, here are some tips:

• Dress in light layers

• Bring a poncho or light rain jacket

• Familiarize yourself with our inclement weather policy to prepare for potential schedule changes due to weather

• Download the NBO mobile app. Enable push notifications and location access on your device for updates to stay up to date on schedule changes.

Question 16

What services are available on-site (info desks, water stations)?

Accepted Answer

First aid stations are available on-site at Sobeys Stadium in Toronto and IGA Stadium in Montreal. Ask a staff member or volunteer at guest services for the nearest location.

Lost and found is located at the Guest Services tent near the main entrance in Toronto. In Montreal, recovered items are taken to the central information kiosk. After the day ends, unclaimed items are left at the IGA Stadium reception.

Free water refill stations are located on-site in both Toronto and Montreal. Metal and plastic reusable bottles are permitted on-site.

Question 17

Is parking included with Premium tickets?

Accepted Answer

Parking availability depends on your ticket category.

In Montreal, parking is a privilege reserved for select Premium categories, including buyers of pairs of Level 100 Centre Court tickets purchased via the official website. If included, a parking pass will be added to your account prior to your session.

Parking cannot be purchased separately.

By car:

Reserved parking may be included with certain VIP packages. Follow event signage and allow extra time on busy days.

By public transit:

Montreal: STM metro and buses provide access to IGA Stadium.

Toronto: TTC and regional transit provide access to Sobeys Stadium.

Shuttle services:

Some VIP packages may include shuttle service from designated pick-up points.

If parking is included with your ticket, verify your designated lot before arrival.

Montreal

Toronto

Question 18

Bus

Accepted Answer

These bus routes will bring you to IGA Stadium:

193 Jarry

55 Boulevard St-Laurent

92 Jean-Talon Ouest

93 Jean-Talon

Learn more

Question 19

Metro

Accepted Answer

If you are coming via Metro, make your way to the De Castelnau station on the blue line. The Jarry station on the orange line is also nearby. From Jarry, it takes about 20 minutes to walk to IGA Stadium.

Learn more

Question 20

Vehicles - Parking

Accepted Answer

Parking in and around IGA Stadium is extremely limited. We strongly recommend using public transportation to travel to IGA Stadium.

Parking on-site is a privilege reserved for buyers of pairs of tickets in the 100 level of Centre Court via the official NBO website. If this applies to you, a parking pass will be added to your National Bank Open account prior to your session.

Be sure to verify if your ticket includes parking and where your designated lot is located before driving your vehicle to IGA Stadium.

P-VO: 285 Gary-Carter – On-Court seat
P1: 285 Gary-Carter – Platinum
P2 : 7353-7369 Mile End Street - Private suites
P3: 129-195 Jarry West – Gold
P5 : 85 Jarry West – Private suites
P6* : 405 Ogilvy – Silver
P7 : 862 Émile-Journault Ave. – Silver and Bronze (Shuttle service available)
*Open evenings and weekends only. Silver package holders have access to parking P7 during daytime sessions.

Question 21

Bicycle

Accepted Answer

In our continued effort to make the National Bank Open a sustainable event, we have added a significant number of bike racks on-site at IGA Stadium. In total, 252 free bicycle parking spots are located at the Gary Carter entrance.

We are not responsible if bikes are stolen. Please ensure to take all the necessary measures to avoid any negative surprise.

Question 22

Taxi and carpooling

Accepted Answer

Whether you are a driver or a passenger, several websites allow you to share your car to get to the tournament, including AmigoExpress and Le Réseau de Covoiturage. There is also a taxi stand available at the Gary-Carter entrance.

Question 23

Is accessible parking available at IGA Stadium?

Accepted Answer

Yes, accessible parking is conveniently located close to the site and available on a first-come first-serve basis with a valid government-issued parking pass.

Question 24

Is there drop-off for guests with reduced mobility?

Accepted Answer

Yes, individuals with reduced mobility can be dropped off at the tournament's main entrance on Gary-Carter Street. They can also enter via the Prestige Entrance, located near the Gary-Carter's entrance.

Question 25

Where is the main entrance?

Accepted Answer

The main entrance is located at the centre of Jarry Park.

Question 26

Who can access the VIP entrance?

Accepted Answer

The VIP entrance is reserved for VIP ticket holders for Centre Court, That includes: Level 100, Level 200 Advantage (rows A to E), the Press Gallery, Private lounges and the Signature Belvédère. Visitors with reduced mobility can also enter via the VIP entrance.

Question 27

By public transit

Accepted Answer

Sobeys Stadium is located near the Pioneer Village TTC station on Line 1 northbound towards Vaughan. It is about an eight-minute walk away. The bus routes that stop near the site are the 106, 108 and 960.

Question 28

By taxi or rideshare

Accepted Answer

The recommended pick-up and drop-off location for taxis and rideshares is northeast of the stadium, in the roundabout on Arboretum Lane.

Question 29

By bicycle

Accepted Answer

There are bike racks located on the campus of York University, which is within walking distance of Sobeys Stadium. There are also bike racks located at the Pioneer Village TTC station.

Question 30

By car

Accepted Answer

From Highway 407:
Take Hwy. 407 to Keele Street. Exit at Keele Street and go South. At Steeles Avenue, turn right (York campus is now on your left) and follow the tournament-branded signs.

From Highway 401:
Take Hwy. 401 to Hwy. 400 Northbound. Exit at Steeles Avenue and go east (York campus will be on your right), and follow the tournament-branded signs.

From Highway 400 (Southbound):
Take Hwy. 400 South to Hwy. 7. Exit onto Hwy. 7 and go east to Jane Street. At Jane Street make a right and head south. At Steeles Avenue turn left (York campus is now on your right) and follow the tournament-branded signs.

From Highway 400 (Northbound):
Take Hwy. 400 North to Steeles Avenue. Exit at Steeles Avenue and go east (York campus will be on your right) and follow the tournament-branded signs.

Verify if parking is included with your ticket and where your designated lot is located before coming to Sobeys Stadium.

Question 31

What is the NBO app and what can I do with it? Where can I download it?

Accepted Answer

The official National Bank Open app brings the tournament to your fingertips. Whether you’re on-site at IGA Stadium in Montreal, Sobeys Stadium in Toronto or following from home, you can stay up-to-date on what's happening on the court and off of it.

With the app, you can check live scores, order of play, draws, results, and match schedules. You can watch or explore the latest news, videos, and exclusive content from both cities. Use the app to follow your favourite players and stay on top of key moments. You can also access on-site features like food ordering from your seat, where available

For real-time updates on schedule changes, weather alerts, activities and more, turn on push notifications for real-time updates.

Where to download:

iPhone: App Store

Android: Google Play

Question 32

How do I create an account on the NBO app?

Accepted Answer

Creating an account is optional, but recommended if you want a more personalized experience and access to features like ticket management (when available through your connected Ticketmaster account).
Tip: If you plan to manage tickets in the app, use the same email address you used to purchase or accept your tickets.

How to create your account

Open the NBO app and go to My Account (or Account).

Choose Create account / Sign up.

Enter your email and follow the steps to confirm your account.

Didn’t receive your login or confirmation email?
Please contact a representative on-site in Montreal or Toronto for help.

Question 33

How do I get real-time updates (schedule, weather, activities) on the app?

Accepted Answer

To stay informed about key updates, including match changes, autograph sessions, weather alerts, exclusive surprises, and to be the first to know about flash ticket offers and on-site activations, make sure to enable push notifications and location access on your device.

We only use your location to detect when you’re on-site, so you get the right alerts at the right time.

Recommended setup
- iPhone (iOS): App → More → Settings → toggle Location-Based Alerts → in iOS Location settings select Always.
- Android: App → More → Settings → toggle Location-Based Alerts → Device Settings → App Permissions → Location → Allow all the time.

Question 34

I didn't receive my login email. What should I do?

Accepted Answer

If you don’t receive your login/confirmation email after creating your account, contact a guest services representative on-site in Montreal or Toronto for help.

Question 35

I've forgotten my password. What do I do?

Accepted Answer

When logging into your account there will be a "forgot password" button you can click on and follow the steps to create a new password.

Question 36

Where can I find my tickets on the app?

Accepted Answer

Tap “Shop” on the bottom menu on the app home screen.

Tip: Add your tickets to your phone's mobile wallet for the smoothest experience when you reach the gates.

Question 37

Do I have to be connected to the internet to use the app?

Accepted Answer

Yes, you have to be connected to the internet to use the National Bank Open app. There is free public Wi-Fi available on-site at IGA Stadium in Montreal and Sobeys Stadium in Toronto.

Question 38

Can I change the email associated with my account?

Accepted Answer

If you want to change your email address, you can ask one of our representatives to make the modification on your file. You can also forward your tickets to the new email address you would like your tickets to be associated with.

Question 39

What is a session ?

Accepted Answer

A session ticket gives you access to all matches played during that specific session on a given day. This includes access to the outer courts (seats available on a first-come, first-served basis) as well as the on-site activations. Note that when you buy a ticket, you are buying a session (not a specific match or round). The order of play or matches schedule can be changed at any moment.

Browse single-session tickets for each city:
Montreal Single Sessions
Toronto Single Sessions

Question 40

What is a draw ?

Accepted Answer

The draw refers to the tournament bracket that shows which players will face off in each round. A drawing is held before the tournament to determine each players' position in the bracket. There are separate draws for singles, doubles, and qualifying rounds.

The draw is subject to change due to injuries and withdrawals. Stay informed by checking the official tournament draws:
WTA Draw
ATP Draw

Question 41

How many matches are played per session?

Accepted Answer

A session gives you access to 1 to 2 tennis matches on Centre Court, as well as access to the outer courts. Be sure to check the match schedule and on-site activities before your visit. The schedule, matches, and activities are subject to change, and your ticket guarantees access to only one Centre Court match.

WTA Schedule
ATP Schedule

Question 42

Can I choose a specific player?

Accepted Answer

The National Bank Open presented by Rogers is a single-elimination tennis tournament and, as such, the match schedule is determined based on the winners of the previous round. Therefore, it is not possible to purchase tickets in advance with the guarantee that a specific player will be participating in that session.

ATP schedule
WTA schedule

Question 43

Where are the best seats on Centre Court?

Accepted Answer

There isn’t a “best” seat – it all depends on what interests you most.

To get a better view of the players’ tactics (serve placement, patterns of play, etc.), choose seats behind the baseline, as you’ll see the entire court, just like on TV. To be as close to the action as possible and feel the players’ speed, choose seats along the sidelines, closer to the centre of the court.

A quick tip: it can get very hot on Centre Court in direct sunlight, so be sure to bring sunscreen, a reusable water bottle, and a hat, no matter where you sit.

Browse tickets for each city:
Montreal Single Sessions
Toronto Single Sessions

Question 44

Where should I sit if I don't want to be looking into the sun, or prefer the shade?

Accepted Answer

Both the Montreal and Toronto stadiums are open-air venues, so the shade shifts throughout the day and will depend on the time of your match. It also gets very hot on Centre Court, so be sure to protect yourself from the sun in any case (sunscreen and a hat are always a good idea).

To reduce glare from the sunset: if you’re attending an evening session, choose seats on the west side of the stadium in either city (this will generally prevent you from looking directly into the sunset).

Use the official site maps to help you choose your seat. Look for the sun icon on the maps to see the sun exposure by section and by time.

Montreal Site Maps
Toronto Site Maps

Question 45

Are there promo codes to get discounted National Bank Open tickets?

Accepted Answer

All promotions for the National Bank Open presented by Rogers are exclusive. If you are entitled to a promo code, you will receive instructions from Tennis Canada or tournament partners on how to use it.

Question 46

How can I redeem the National Bank Mastercard client discount for NBO?

Accepted Answer

To redeem your discount, follow these steps:
1. Go to the single session tickets page:

Montreal

Toronto

2. Click on “Are you a National Bank credit cardholder?”

3. Enter the first 4 digits of your National Bank Mastercard to unlock the offer.

4. Choose your seats and complete your purchase.

Terms and conditions apply.

Question 47

I'm a National Bank client. What are my benefits?

Accepted Answer

All the benefits that our tournament partners offer their customers are listed in their respective invitations. The type of ticket you have will also determine which areas and benefits you have access to.

Question 48

What does seating level mean?

Accepted Answer

The seating level refers to the specific location within the venue assigned to you based on your ticket.

Seating levels:

Centre Court Level 100 – closest to the action, premium experience.
Centre Court Level 200 – elevated seats offering good sightlines.
Level 200 Advantage – front-row Level 200 seating with great views and VIP perks.
Level 300 – general seating with good sightlines.
Outer Courts – secondary courts, ideal for watching multiple matches.

Seat types:

Reserved Seating – an assigned seat on Centre Court and Rogers Court (Montreal only), depending on the ticket type.
General Admission – unassigned seat on outer courts, available on a first-come, first served basis.

Your level, section, and row affect your view, your proximity to the court, and, in some cases, your access to specific areas or hospitality options. VIP or Premium seats may also include access to hospitality areas, dedicated entrances, and other exclusive benefits.

Question 49

How long does a session last?

Accepted Answer

A session typically lasts between 3 and 5 hours, depending on the number and length of the matches.

Question 50

Are all matches included in my session ticket?

Accepted Answer

A session gives you access to 1 to 3 tennis matches on Centre Court, as well as access to the outer courts. Be sure to check the match schedule and on-site activities before your visit. The schedule, matches, and activities are subject to change, and your ticket guarantees access to only one Centre Court match.

WTA Schedule

ATP Schedule

Question 51

What time does a session start?

Accepted Answer

Start times vary by day and are listed on your ticket. Please check your ticket or the official schedule for the exact start time of your session.

WTA Schedule

ATP Schedule

Question 52

What are the key benefits of a single session ticket?

Accepted Answer

A single session ticket is a flexible way to enjoy the tournament without committing to multiple days. It gives you access to Centre Court for a day or an evening, as well as the rest of the site, including the outer courts, activities, shops, and entertainment.

Browse tickets for each city:
Montreal Single Sessions
Toronto Single Sessions

Question 53

What are the key benefits of a multi-session package?

Accepted Answer

A multi-session package is best for fans who want to enjoy even more tennis at a better value than buying singe session tickets. It gives you access to Centre Court for a multiple days or evenings, as well as the rest of the site, including the outer courts, activities, shops, and entertainment.

Some packages include preferential access, ensuring you enjoy enhanced comfort and a premium experience between matches. With flexible options, you can choose the matches that fit your schedule, whether they’re early-round matches or higher-stake matches at the end of the tournament.

Browse packages for each city:
Montreal Multi-Package Sessions
Toronto Multi-Package Sessions

Question 54

What are the key benefits of a full event package?

Accepted Answer

A full-event package is perfect for tennis enthusiasts who want to experience the entirety of the tournament, from start to finish. It is particularly suited for fans who want a reserved seat for all 21 sessions at a discounted rate compared to purchasing individual tickets, as well as for those who value convenience and comfort.

Those seeking additional benefits, such as priority renewal for the following year, better seating options, and potential hospitality upgrades, will enjoy priority access with the full-tournament package.

Browse full-event packages for each city:
Montreal Full-Package
Toronto Full-Package

Question 55

What are the key benefits of group tickets?

Accepted Answer

A group package is best for fans who want to experience world-class tennis together. It is particularly suited for those attending with friends, family, colleagues, or clients, as well as for groups of 15 or more, who can take advantage of special rates.

These group packages will appeal especially to those who want to save money compared to buying individual tickets, while sharing a fun and unforgettable experience.

Browse group packages for each city:
Montreal Group Package
Toronto Group Package

Question 56

Where and when can I get grounds passes for the National Bank Open ?

Accepted Answer

In Montreal, it is possible to purchase grounds passes at the box office on-site. The tickets will give you access to the site as well as all of its activities and amenities, including access to the outer courts (seats will be filled on a first-come, first-served basis).

In Toronto, grounds passes will only be made available at the box office if a session is sold out.

If you would like to attend more than one day, check out our wide selection of ticket packages:
Montreal Tickets
Toronto Tickets

Question 57

Who is a single session ticket best for?

Accepted Answer

A single session ticket is perfect for fans who want to watch top-level tennis matches at a world-class venue and event. It’s an excellent option if you want to attend a specific day of the tournament, if you prefer flexibility without committing to multiple days, or if you’re visiting Montreal or Toronto and looking for an unforgettable sporting experience.

Browse tickets for each city:

Montreal Single Sessions

Toronto Single Sessions

Question 58

Why choose a multi-session package?

Accepted Answer

A multi-session package is perfect for fans who want to watch even more top-level tennis matches at a world-class venue and event. It’s an excellent option if you’d like to attend multiple days at a discounted rate while keeping the same seat, or if you’re staying in Montreal or Toronto for an extended period and are looking for an unforgettable sporting experience.

Browse packages for each city:

Montreal Multi-Session Package

Toronto Multi-Session Package

Question 59

When are group tickets the best option?

Accepted Answer

Group packages are the perfect choice for fans who want to experience world-class tennis together. Whether you're planning an outing with friends, family, colleagues, or clients, it’s a great way to enjoy the tournament as a group while benefiting from preferred pricing and special group pricing.

Browse group packages for each city:

Montreal Group Package

Toronto Group Package

Question 60

What does “Premium” mean at the National Bank Open?

Accepted Answer

At the National Bank Open, “Premium” offers you access to benefits that go beyond those available to general admission ticket holders, with the aim of making your tournament experience more comfortable and enjoyable.

Depending on the type of ticket and package you choose, this may include priority access, premium seating, access to VIP lounges and hospitality areas, enhanced food and beverage offerings, and elevated services.

Browse Premium experiences for each city:

Montreal

Toronto

Question 61

I bought National Bank Open ticket from a reseller. Whom should I contact for information?

Accepted Answer

Contact a customer service representative from the platform where you purchased the tickets. Be sure to follow the seller’s policies and procedures.

Question 62

How to use a promo code ?

Accepted Answer

To use a promo code, you must enter it after logging in to the ticketing platform, before selecting your seats. This option is located at the top of the screen.

On a phone or smaller screen, click the “Filters” button to access the “Promo Code” field. In some cases, the promo code is applied automatically based on the purchase link you used.

Question 63

How can I buy tickets for the National Bank Open presented by Rogers?

Accepted Answer

There are two ways to buy tickets for the National Bank Open presented by Rogers in Montreal and Toronto: by phone (+1 877 283-6647) or online.

Montreal Tickets
Toronto Tickets

Question 64

Is it possible to get a refund for my National Bank Open ticket?

Accepted Answer

Tickets are non-refundable and non-exchangeable. However, you may transfer your ticket to someone else.

Attendees

Experiences & Activities

Food & Beverage

Merchandise

Families at the NBO

Premium Hospitality Experience

Exclusive Benefits

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