Attendees

The best time of day to attend depends on personal preferences and who you are attending with. 

If you are attending with children, day sessions offer more family-friendly programming and flexible access options. Family Weekend is the best time to come with children. To avoid large crowds and enjoy a smoother entry process, arriving earlier in the day is also optimal. But if you're attending during the day, be mindful that these are outdoor stadiums. Pack sunscreen and a hat because when the sun is out, it can feel hot.

If you prefer cooler temperatures, then evening sessions are best, since the site is typically more comfortable once the sun sets. Evening sessions are also ideal if you're seeking a high-energy atmosphere. The late afternoon into evening is when the energy builds, especially during prime-time matches.

Explore Montreal On-Site experience
Explore Toronto On-Site experience

Explore Montreal tickets
Explore Toronto tickets

We recommend arriving 60 to 90 minutes ahead of the scheduled time of your first ticketed match. That ensures you'll have enough time to enter the stadium, go through security and bag check, explore the site and activations, grab food and drinks, and make the quick walk to the court for the start of play.

In addition to your reserved seat during your session, your ticket gives you access to the grounds all day until the site closes. However, you will need to vacate your seats for the next session. You'll still have access to Rogers Court on level 200 (first-come, first-served) and to all secondary courts (first-come, first-served).

You'll be outside, so bring what makes you comfortable. Some suggestions include sunscreen, a hat, sunglasses, and a refillable plastic or metal water bottle (water bottles must be empty upon entry unless they are sealed. There are water refill stations on the grounds.) We also recommend wearing comfortable shoes for walking around the grounds. If you're attending an evening session, a light jacket or extra layers can help keep you warm when the sun goes down. The NBO also uses mobile ticket access, so make sure your phone is fully charged or pack a portable charger to ensure you can access your tickets all session long.

While there’s a huge variety of food and beverage (hyperlink to F&B help centre) options on-site in both Montreal and Toronto, bringing a small snack and water is allowed. Water bottles must be empty on entry, unless they are sealed.

Important: Alcohol is not permitted on-site in either city and will be confiscated at entry.

Yes, we inspect bags upon entering the Sobeys Stadium in Toronto and IGA Stadium in Montreal.

Some items are restricted for safety and guest experience reasons. For the most accurate list, use the official prohibited items checklist for your city:

Learn about prohibited items checklist:
KBYG MTL
KBYG TOR

Yes, in-and-out privileges are available during your visit to the tournament in both Toronto and Montreal. Before exiting the grounds, speak with a staff member at the gate. Tickets must be scanned when you exit and re-enter.

Yes, first aid is available on-site at both Sobeys Stadium in Toronto and IGA Stadium in Montreal. If you need assistance, please seek out a security guard, tournament volunteer or guest services representative who will be able to help you.

Tickets are non-refundable. If a session is interrupted due to weather before the end of the first match or before 90 minutes of play, the ticketing team will contact session ticket holders who purchased through Tennis Canada or Ticketmaster with available credit options valid for this year or next year. 

No action is required on your part. Some conditions and exclusions apply. 
 

Read the weather policy
Pro tips to keep you busy during a NBO rain delay

Yes, umbrellas are allowed on-site but they must remain closed inside the stadium during play.

Yes, service animals are accommodated on-site. Seating options are available in the stadium when a support animal is required. Availability may vary by section. Please contact the ticketing team in advance.

Tennis etiquette helps everyone enjoy the match. Here are some guidelines:

• Stay seated during points and only move around during changeovers
• Keep your noise level down during play
• Silence your phone

Follow all staff directions in the stadium and on the grounds

Accessible seating is available upon request. Please reach out to our ticketing team before purchasing your tickets so we can recommend the best seating option for you.

Toronto: 
email tickets@tenniscanada.com
or call 1-877-283-6647
Learn more

Montreal: 
email billet@tenniscanada.com
or call 1-855-836-6470 ext. 2
Learn more
 

The official site map is on the National Bank Open Plan Your Visit pages for your city:

Site Map – Montreal
Site Map – Toronto

Once you’re on-site, guest services representatives and volunteers at info points can direct you and help you find key locations.
 

These bus routes will bring you to IGA Stadium:

193 Jarry

55 Boulevard St-Laurent

92 Jean-Talon Ouest

93 Jean-Talon

Learn more

If you are coming via Metro, make your way to the De Castelnau station on the blue line. The Jarry station on the orange line is also nearby. From Jarry, it takes about 20 minutes to walk to IGA Stadium.

Learn more

Parking in and around IGA Stadium is extremely limited. We strongly recommend using public transportation to travel to IGA Stadium. 

Parking on-site is a privilege reserved for buyers of pairs of tickets in the 100 level of Centre Court via the official NBO website. If this applies to you, a parking pass will be added to your National Bank Open account prior to your session.

Be sure to verify if your ticket includes parking and where your designated lot is located before driving your vehicle to IGA Stadium.


P-VO: 285 Gary-Carter – On-Court seat
P1: 285 Gary-Carter – Platinum
P2 : 7353-7369 Mile End Street - Private suites
P3: 129-195 Jarry West – Gold
P5 : 85 Jarry West – Private suites
P6* : 405 Ogilvy – Silver
P7 : 862 Émile-Journault Ave. – Silver and Bronze (Shuttle service available)
*Open evenings and weekends only. Silver package holders have access to parking P7 during daytime sessions.

In our continued effort to make the National Bank Open a sustainable event, we have added a significant number of bike racks on-site at IGA Stadium. In total, 252 free bicycle parking spots are located at the Gary Carter entrance.

We are not responsible if bikes are stolen. Please ensure to take all the necessary measures to avoid any negative surprise.

Whether you are a driver or a passenger, several websites allow you to share your car to get to the tournament, including AmigoExpress and Le Réseau de Covoiturage. There is also a taxi stand available at the Gary-Carter entrance.

Yes, accessible parking is conveniently located close to the site and available on a first-come first-serve basis with a valid government-issued parking pass.

Yes, individuals with reduced mobility can be dropped off at the tournament's main entrance on Gary-Carter Street. They can also enter via the Prestige Entrance, located near the Gary-Carter's entrance.

The main entrance is located at the centre of Jarry Park.

Sobeys Stadium is located near the Pioneer Village TTC station on Line 1 northbound towards Vaughan. It is about an eight-minute walk away. The bus routes that stop near the site are the 106, 108 and 960.

The recommended pick-up and drop-off location for taxis and rideshares is northeast of the stadium, in the roundabout on Arboretum Lane.

There are bike racks located on the campus of York University, which is within walking distance of Sobeys Stadium. There are also bike racks located at the Pioneer Village TTC station.

From Highway 407:
Take Hwy. 407 to Keele Street. Exit at Keele Street and go South. At Steeles Avenue, turn right (York campus is now on your left) and follow the tournament-branded signs.

From Highway 401:
Take Hwy. 401 to Hwy. 400 Northbound. Exit at Steeles Avenue and go east (York campus will be on your right), and follow the tournament-branded signs.

From Highway 400 (Southbound):
Take Hwy. 400 South to Hwy. 7. Exit onto Hwy. 7 and go east to Jane Street. At Jane Street make a right and head south. At Steeles Avenue turn left (York campus is now on your right) and follow the tournament-branded signs.

From Highway 400 (Northbound):
Take Hwy. 400 North to Steeles Avenue. Exit at Steeles Avenue and go east (York campus will be on your right) and follow the tournament-branded signs.

Verify if parking is included with your ticket and where your designated lot is located before coming to Sobeys Stadium.

The official National Bank Open app brings the tournament to your fingertips. Whether you’re on-site at IGA Stadium in Montreal, Sobeys Stadium in Toronto or following from home, you can stay up-to-date on what's happening on the court and off of it.

With the app, you can check live scores, order of play, draws, results, and match schedules. You can watch or explore the latest news, videos, and exclusive content from both cities. Use the app to follow your favourite players and stay on top of key moments. You can also access on-site features like food ordering from your seat, where available

For real-time updates on schedule changes, weather alerts, activities and more, turn on push notifications for real-time updates.

Where to download:

iPhone: App Store

Android: Google Play

Creating an account is optional, but recommended if you want a more personalized experience and access to features like ticket management (when available through your connected Ticketmaster account).
Tip: If you plan to manage tickets in the app, use the same email address you used to purchase or accept your tickets.

How to create your account

Open the NBO app and go to My Account (or Account).

Choose Create account / Sign up.

Enter your email and follow the steps to confirm your account.

Didn’t receive your login or confirmation email?
Please contact a representative on-site in Montreal or Toronto for help.

To stay informed about key updates, including match changes, autograph sessions, weather alerts, exclusive surprises, and to be the first to know about flash ticket offers and on-site activations, make sure to enable push notifications and location access on your device.

We only use your location to detect when you’re on-site, so you get the right alerts at the right time.

Recommended setup
- iPhone (iOS): App → More → Settings → toggle Location-Based Alerts → in iOS Location settings select Always.
- Android: App → More → Settings → toggle Location-Based Alerts → Device Settings → App Permissions → Location → Allow all the time.

If you don’t receive your login/confirmation email after creating your account, contact a guest services representative on-site in Montreal or Toronto for help.

When logging into your account there will be a "forgot password" button you can click on and follow the steps to create a new password.

Tap “Tickets” on the bottom menu on the app home screen. 

Tip: Add your tickets to your phone's mobile wallet for the smoothest experience when you reach the gates.

Yes, you have to be connected to the internet to use the National Bank Open app. There is free public Wi-Fi available on-site at IGA Stadium in Montreal and Sobeys Stadium in Toronto.

If you want to change your email address, you can ask one of our representatives to make the modification on your file. You can also forward your tickets to the new email address you would like your tickets to be associated with.