- On-site Experience
How can I scan my ticket?
| Visit our Mobile Ticket Guide to get a step-by-step guide on how to scan a National Bank Open ticket. |
Are there promo codes to get discounted National Bank Open tickets?
All promotions for the National Bank Open presented by Rogers are exclusive. If you are entitled to a promo code, you will receive communication from either Tennis Canada or our partners about how to use it.
How can I buy tickets for the National Bank Open presented by Rogers?
When is the ticket office open?
Here are the box office opening times during the National Bank presented by Rogers
Montreal:
Friday, August 4 to Sunday, August 6: 9:00 a.m.
Monday, August 7 to Saturday, August 12: 10:00 a.m.
Sunday, August 13: 11:00 a.m.
Toronto:
Saturday, August 5 and Sunday, August 6: 10:00 a.m.
Monday, August 7 to Thursday, August 10: 9:30 a.m.
Friday, August 11: 10:30 a.m.
Saturday, August 12: 11:00 a.m.
Sunday, August 13: 12:00 p.m.
I bought National Bank Open ticket from a reseller. Whom should I contact for information?
Get in touch with a customer service representative from the platform on which the tickets were purchased. Be sure to follow the reseller’s policies and procedures.
Do I have to buy a session ticket to attend the National Bank Open?
| In Montreal, it is possible to purchase grounds passes for the National Bank Open presented by Rogers at the box office on-site. The tickets will give you access to the site as well as all of its activities and amenities, including access to the outer courts (seats will be filled on a first-come, first-serve basis). In Toronto, grounds passes will only be made available at the box office if a session is sold out. If you would like to attend more than one day, check out our wide selection of ticket packages available for both the Montreal and Toronto tournaments. |
I didn't receive an order confirmation email. What do I do?
| Order confirmations sometimes go to your junk/spam folder so please check there. If you did not receive a confirmation email, please email tickets@tenniscanada.com for the Toronto ticket office, billet@tenniscanada.com for Montreal or call 1 877 283-6647. |
I loved the seats I was in this year at the National Bank Open. Can I have the exact same seats next year or for the next session?
| We cannot guarantee the same ticket or seat you may have had in previous years, but you can get in touch with a ticketing representative as early as possible to get the closest seats available. Do so by emailing tickets@tenniscanada.com for the Toronto ticket office, billet@tenniscanada.com for Montreal or call 1 877 283-6647. |
How can I relocate my package seats to a new location for next year?
You can contact your National Bank Open sales representative, but there is no guarantee that we will be able to relocate your seats.
Can I book tickets for a group of people?
Can I divide my order into multiple payments?
Unfortunately, multiple payments are not possible.
I'm a National Bank or Rogers client. Do I get perks?
All of the perks and tickets provided by our National Bank Open partners to their clients are communicated through their channels.
Is there a multi-session package option?
Are there VIP experiences or premium seats at the National Bank Open?
| Yes, there are multiple VIP experiences to enjoy at the National Bank Open presented by Rogers that include the best seats in the house and many perks. There are individual VIP tickets and luxurious private suites where you can host guests and clients. Learn more about both options below. |
Is there a corporate package available?
I'd like to come everyday. What type of ticket should I get?
Where should I sit if I don't want to be looking into the sun, or prefer the shade?
| Since we have open stadiums in both Montreal and Toronto, shade can be found certain sections at different times. It gets very hot on Centre Court, so remember to bring sunscreen and a hat regardless of where you're sitting. If you're attending an evening session at the National Bank Open presented by Rogers, you can avoid glare from the sun set by sitting on the west side of both stadiums. |
Are there tickets for persons with reduced mobility?
In Montreal, IGA Stadium is equipped with elevators, and a limited number of seats for people in wheelchairs are available in levels 200 and 300. Call 1 (855) 836-6470 for more information and one of our representatives will be happy to reserve your seats for the National Bank Open presented by Rogers. A number of parking spaces are also available via Rue Gary-Carter. A valid, government-issued handicap parking pass is required.
In Toronto, seating for people in wheelchairs is available in the Level 100 section and there is an elevator to access the stadium. Please call 1-877-283-6647 ext. 2 to have a representative assist you in booking your tickets. Accessible and companion seats are also available for purchase online. Accessible parking is conveniently located across the street and can be used with a valid, government-issued, handicap parking pass.
Can I buy a ticket to a specific player's match?
The National Bank Open presented by Rogers is an elimination tennis tournament, and as such the schedule of play is determined each evening for the following day. Therefore, it is not possible to purchase tickets in advance and guarantee a specific player will be competing during that session.
I don't have a cellphone, what should I do?
If you do not have a smartphone, please come to the box office on the day of the event. We will be able to issue you an official National Bank Open ticket with your ID and account information.
For customers who do not have a smartphone and receive a transferred ticket, it's important to accept the ticket via a computer and then pick it up at the box office on the day of the matches. Please note that a non-accepted transfer will not be printed by the box office.
What is My Account? What is a mobile ticket?
| A mobile ticket is a virtual ticket downloaded to your device from My Account. In other words, your phone is your ticket! Your tickets will be accessible via the National Bank Open mobile app immediately after purchase. Use the app to manage your tickets for downloads and transfers. Make sure to download your tickets to your Apple Wallet or Google Pay and transfer your tickets to your guests ahead of time so that each person has their own ticket on their own device. This will ensure a smooth entry into both stadiums. All ticketholders will receive the necessary information to manage, transfer and download their tickets for this year's event. |
Is the ticket office currently open?
What happens to my tickets if the event is postponed or cancelled?
| All of our National Bank Open tournament policies can be found here. |
I'm a National Bank client. What are my benefits?
All the advantages that our National Bank Open partners provide to their clients are communicated through their own invitation. The type of ticket that you have will also lead you to the spaces and benefits you have access to.
I've lost my ticket. What do I do?
| If your National Bank Open ticket is on your mobile device, you can access it by logging into My Account. If it is a paper ticket, a representative at the box office on-site can print a new one for you. Note that proof of identity will be required. |
I won National Bank Open tickets through a contest, sponsor or other type of event. Whom should I contact for information?
Please get in touch with the individual or organization who gave you the tickets. Be sure to follow all policies and procedures.
Is it possible to get a refund for my National Bank Open ticket?
| Our National Bank Open presented by Rogers purchase policy states that no tickets are refundable or exchangeable. You can transfer your ticket to a friend, family member, or colleague. Your session purchase guarantees you 90 minutes of play or one completed match. |
How can I transfer a National Bank Open ticket?
| Visit our Mobile Ticket Guide to get a step-by-step guide on how to transfer a National Bank Open ticket. |
How do I accept a transferred National Bank Open ticket ?
| Visit our Mobile Ticket Guide to get a step-by-step guide on how to accept a transferred National Bank Open ticket. |
I've transferred a ticket to a friend. Will it still be valid?
The National Bank Open ticket transferred to your friend will be valid once it has been accepted by them in their own account.
Can I get a refund if the player's match I wanted to see gets cancelled?
| All National Bank Open tickets are final sale, so we cannot offer refunds if a certain athlete does not play during a specified session. If a scheduled match featuring a particular player is cancelled due to rain or other factors outside of our control, please consult our rain policy to learn more about the options available to you. |
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