What rules must be respected while at the venue?
|Shirts and footwear must be worn at all times.
Clothing and accessories with improper, inappropriate or offensive messages or images are prohibited.
The use of foul, abusive, offensive or inappropriate language, gestures and behaviour that creates a disruptive atmosphere for other guests are prohibited.
Ticketholders must show their ticket upon request and only sit in their designated seat, where applicable.
Ticketholders must follow instructions from Tennis Canada staff regarding event operations and emergency procedures.
Umbrellas must remain closed during play.
The National Bank Open presented by Rogers is a smoke-free environment. Please refrain from smoking or vaping.
Can I bring my own food and beverage to the National Bank Open? Can I bring a water bottle?
|It is possible to bring a small lunch and a clear plastic water bottle to both National Bank Open tournament sites in Montreal and Toronto. Alcohol is not allowed on-site in either city and will be subject to confiscation.
Do you have vegan/gluten free or other dietary options?
|Yes, we have multiple vegan and vegetarian options available on the National Bank Open grounds in Montreal and Toronto.
What does my National Bank Open ticket entitle me to?
|Your ticket entitles you to a reserved seat on Centre Court for all matches featured during that session, access to the grounds and all its amenities, the outer courts, and if you're attending the National Bank Open presented by Rogers in Montreal, level 200 on Rogers Court. Seats on the outer courts are filled on a first-come, first-serve basis. It is also possible to purchase tickets to sit in Level 100 on Rogers Court in Montreal.
Just by attending the National Bank Open presented by Rogers, you are directly contributing to tennis development in Canada. As a non-profit organization, Tennis Canada invests net proceeds from the tournament into growing the sport across the country and in local communities.
Will I have the chance to see doubles tennis at the National Bank Open?
|Doubles matches are played all week at the National Bank Open, beginning Monday on the outer courts, which are accessible with your ticket. The doubles semi-finals and final are will be played on Centre Court during championship weekend on Saturday, August 12 and Sunday, August 13.
Where can I buy National Bank Open merch?
|National Bank Open merch can be purchased on-site at multiple locations.
What are the payment methods accepted on site?
The only accepted payment method at the National Bank Open is debit or credit card with the lone exception being the food trucks in Montreal which accept cash.
What can I bring to the National Bank Open? What items are banned?
Can I bring my pet to the tournament?
|Pets are not allowed on-site during the National Bank Open unless they are service animals.
I want to take photographs or record video at the National Bank Open — what do I need to know?
|While we do allow cameras to be brought on site, no flash photography is allowed while play is in session. Tripods, monopods, and camcorders are not allowed. If found at the gate you will be asked to return these items to your vehicle before entry is permitted. We ask that photographs at Centre Court only be taken from your seat or behind the railing, and that it not interfere with any other guest’s enjoyment of the match.
There are a few entrances to the site. Which one should I use?
|All of our National Bank Open entrances provide quick and easy access to the site in Montreal and Toronto.
Is there free wifi on-site?
|Public wifi is available on-site at Stade IGA and Sobeys Stadium for fans to use throughout their time at the National Bank Open presented by Rogers.
Are there phone chargers on-site?
|Smartphone charging stations are available.
We recommend you fully charge your smartphone before you arrive at the National Bank Open to ensure you can access your ticket at all times and make it easier for you to navigate around the site.
Am I allowed to record matches or stream matches on the internet?
|The recording and streaming of matches is strictly forbidden. The continual use of laptops, tablets or other handheld electronic devices within the confines (spectator area) of the tournament match courts is prohibited.
Can I smoke or vape on-site?
|Smoking and vaping while on-site is strictly forbidden.
How should I dress for the National Bank Open? Is there a dress code?
|There is no dress code when attending the National Bank Open. However, shirts and footwear must be worn at all times. Clothing and accessories with improper, inappropriate or offensive messages or images are prohibited. We do encourage fans to dress according to the weather as it tends to cool down at night.
Am I allowed to bring my umbrella if it rains?
|Yes, umbrellas are permitted but must remain closed during play.
What happens if it rains at the National Bank Open?